Terms & Conditions

By enrolling in any of our programs or courses you are agreeing to the following terms and conditions and are entering into a agreement with Ninja Teacher Limited, Unit 2A, 17th Floor, Glenealy Tower, No.1 Glenealy, Central, Hong Kong, 999077.

Vietnam TEFL Programs

Applicant information:

You confirm you have given accurate information about yourself and your qualifications.
You confirm you have fully disclosed any past, pending or potential criminal proceedings.
You have disclosed all mental and physical health issues that will require treatment or Ninja Teacher should be aware of while I am completing the program in Ho Chi Minh City.

Reserving Your Place:

Your place on a program will be confirmed once you have paid Ninja Teacher Limited the non-refundable deposit or total program fee. Confirmation will be provided by Ninja Teacher Limited in writing.
Once you have made your deposit or payment in full you will will have locked in the price for the program you were offered. If a program fee increase is applied to a course date before you have made your payment, you will be subject to the new program fee if you choose to enroll.

Non-Refundable Payments & Date Changes

All payments made to Ninja Teacher Limited for these programs, including deposits and final payments, are non-refundable under any circumstances.
In order for Ninja Teacher Limited to run a quality education program, and deliver on our promises to participants, a certain number of sign ups are required for each program, a level of commitment is required from participants and by signing up you are taking a seat away from another possible participant, so even if you withdraw from the program your payments will be retained in order for us to still operate the program.
All payment are non-refundable, but you can transfer enrollment to a future program (subject to availability) within 12 months of the date you made the first payment.
You may request an enrollment date change up to 6+ weeks before the start date with no fee incurred for the first program date change.
If you inform us of a program change 6 weeks before the program you are enrolled in starts, a $100 late notice fee will be required. Each subsequent date change within 6 weeks of the program start date will require a further $100 fee per program date change.
You may transfer the balance of a deposit to our Online TEFL Course if you would like to withdraw from our in-person course. Any differences in price will not be refunded.
We will endeavor to run program dates at the times indicated, however, in the case of unforeseen circumstances, dates may need to be changed and you will be given the opportunity to enroll on the new program date or a future program date.
You understand that the total program fee (total program fee offered in writing) must be paid at least 30 days before the first day of the program.
You understand if you have not completed the payment in full 30 days before the first day of the program you may not be allowed to attend, and this absence will count against my attendance as detailed below.

Course requirements:

You understand that to pass the course you must achieve an average of no less than 55%.
You understand that you must successfully complete all program components and assessments to be eligible to pass the program. In the event you do not meet the minimum 55% grade, it is possible to repeat and be reassessed on your solo teaching in order to raise my grade, but there will be an additional fee of US $50.00. This reassessment can be taken once only.
In the event that a school provides incorrect materials, inaccurate information about class details or interferes with the lesson in a measurable way, you may repeat your observed solo teaching at no cost.
You may turn in your assignments past the deadline for partial credit, on the condition that the assignment is completed fully and meets the requirements: within 24 hours of the deadline: 50% credit. Anytime after 24 hours of the deadline: 25% credit.

Attendance:

You understand that all classes are strictly compulsory and that if you fail to meet the minimum attendance, you will not be issued a TEFL certification and no refund will be provided.
You understand that if you miss any classes or instructions, it is imperative that you ask your trainer what you have missed and catch up on the missed material.
You understand that your attendance will be measured on a warning system that includes tardiness and absences as follows:

Tardiness and Absences

The Trainee agrees to the following conditions:

Tardy = up to 30 minutes late during morning or afternoon session.

Absence = more than 30 minutes late or simply absent for a morning or afternoon session.

Tardies

1 tardy = 92% of attendance grade

2 tardy = 84%

3 tardy = 75% (warning)

4 tardy = 66%

5 tardy = 58%

6 tardy = 50% (possible dismissal from course)

Absences

½ day missed = 87.5% of attendance grade 1 day missed = 75% (warning) 1.5 days missed = 62.5% 2 days missed = 50% (possible dismissal from course)

Each session (morning and afternoon) counts as one absence.

You understand that you should make every attempt possible not to miss class by planning for commuting taking longer than expected and aiming to arrive early.
You understand that real life circumstances may arise that may cause me to miss class, so you should be careful not to miss class when it is in your control.
In the event of illness that causes missing more than 2 days, you will be allowed to continue the course and pass should you complete all your coursework and practical teaching, if you can provide proof of illness.
In the event of illness or contracting COVID-19 you will be given online learning materials and videos to complete at home in an attempt to stay up to date with the course content.

Solo Teaching Attendance

If you are not able to make it to a solo teaching lesson, you must provide proof of a valid medical or family emergency no later than 5 hours before the lesson start time (or by the evening before if it is a morning class - by calling a NT staff member).
The staff will do their best to reschedule the lesson for you if you can sufficiently prove it was an emergency.
You understand that if the reason is not an emergency or illness, if there is no proof provided, or if you do not give any notice that you will not be able to make it to the class, this will result in you failing the course.
The reason for this is that if you were to miss a class without any notice when employed in a job, employers would likely give you a warning and / or terminate your employment. Schools where you are completing solo teaching at are relying on you to show up to teach the same way a regular employed teacher would and teacher no-shows seriously affect a schools reputation with parents.
You understand that in order to complete your TEFL course and pass the program, the above attendance criteria is strictly adhered to.
In the event we cannot schedule all of your solo teaching with Vietnamese learners in schools, alternative online solo teaching classes will be scheduled, or other forms of practical teaching plus assessment.

Code of Conduct

During the program you should behave in a courteous and professional manner to all people directly or indirectly associated with the program. Unprofessional, disruptive or offensive behaviour are grounds for immediate dismissal and should this happen no program fees will be reimbursed.
You understand that bringing alcohol or an illicit substance on to school property, constitutes grounds for immediate dismissal from the TEFL program and should this happen, no program fees will be reimbursed.
You must wear professional and culturally appropriate attire when observing or teaching English language classes that are part of the TEFL program. You are aware that if you arrive to observe or teach a class wearing attire that is considered unprofessional or culturally inappropriate, you may be refused entry to the classroom and this will be considered a no-show.
You understand that as a trainee teacher, you are expected to behave as a teacher, both in and out of the classroom.
You understand and agree to the following Code of Conduct:

No drinking of alcohol, even during lunch breaks.
Smoking is allowed on the outside areas and rooftop, but not in the classroom.
Please treat the teachers at the schools, restaurant staff, neighbouring businesses and all other people you come into contact with, with respect. Familiarise yourself with Vietnamese culture, and behave accordingly. Teachers are revered in Vietnam, so behave accordingly so that you deserve the respect you are given.
Please clean up after yourselves in the classroom. When teaching at a school, leave the classroom as you found it, rearrange desks, and clean the board.
Please treat each other with respect in the classroom and out of class. If you have a disagreement, handle it in an adult manner, and respect that others may not have the same opinion as you.

You understand that Ninja Teacher Limited has the right to cancel the enrollment of any student who:

i. Is disruptive in class

ii. Appears to present a risk to anybody in the program or the community.

iii. Is under the influence of alcohol, drugs or any other banned substances.

iv. Engages in behaviour that is contrary to the ideals and interests of the course.

The course director's decision is final and dismissal from the course is not grounds for a refund.

Dress Code

You agree to dress appropriately in class, as well as for teaching practices and observations.

Men: Collared shirt, pants, smart shoes.

Women: cleavage and shoulders covered. No short skirts / dresses. Closed-toe shoes.

Refer to our blog post on what to wear for teaching for further details.

You understand that clothing sizes that fit foreigners may be hard to come by in Vietnam (especially shoes) and should bring appropriate attire with me or purchase in Vietnam ahead of the course.
You understand that not having the appropriate attire for class may result in being sent home to change and will be counted as an absence.
You understand that wearing inappropriate attire to a solo teaching lesson will cause you to be turned away and be subject to the solo teaching attendance article, i.e. immediate failure of course.

TEFL Certification

Ninja Teacher Limited will deliver training and issue a TEFL certificate after you meet the course requirements.
You must register for the course in your own name, complete the entire course yourself and proof of identity may be requested if any inconsistencies in your enrollment are found.
You should provide Ninja Teacher Limited with your full name when prompted for it, as shown on your passport, for your certificate. In cases where incorrect information is provided by you, a $50 reissuance fee will be required to acquire a new certificate with the correct information.
If you lose or want to replace your certificate for any reason a $50 reissuance fee is required.
Ninja Teacher Limited makes every effort to ensure the certificate issued is accepted for work visa/permit purposes in countries worldwide but final decisions are made by government authorities and Ninja Teacher Limited cannot be held responsible for non-acceptance due to policy changes or any other circumstances.
Ninja Teacher Limited collaborates with other TESOL / TEFL organizations and / or accreditation bodies in order to issue a recognized certification and these partners may change from those advertised on the website due to partnership relations, legal reasons, betterment of accreditation or any other unforeseen circumstances.

Media Consent:

You understand that Ninja Teacher Limited may take pictures and videos of you and other program trainees in order to share them with you, other program trainees, on social media platforms and to use on Ninja Teacher Limited’s website.
You understand that if I do not wish to appear in program photos and videos you should expressly make it known to a team member at the start of the program.
In the case you let a team member know you do not wish to appear in photos or videos, you may be asked to sit out on certain group photos / videos so that Ninja Teacher Limited can share these.
We cannot accommodate requests to remove photos or videos if you did not notify us at the start if the program.
We will not share your name or other personal information publicly unless you offer consent.

Complaints

You understand that if you are having difficulty within any area of the program, you should bring it up as soon as possible so that Ninja Teacher Limited can help me get back on track.
In the event you have a complaint of any kind, you should initially raise your concern with a Ninja Teacher team member who will make every effort to address the complaint with a genuine desire to resolve the matter.
If you remain dissatisfied, you have the right to raise your concern with the Director of Ninja Teacher Limited. If no mutually acceptable agreement can be made, you can then choose whether to seek outside council.

Intellectual Property

All program content, materials, images, videos etc you are given access to during your training (unless other attribution is given) are the intellectual property of Ninja Teacher Limited. Any sharing, selling or use for monetary gain during and / or after the program is grounds for dismissal from the program and legal action may be taken. Using Ninja Teacher Limited’s program design and / or content within your own or another company is strictly prohibited.

Liability Waiver & Personal Safety

Ninja Teacher Limited is not responsible for your health, safety, welfare or loss, theft or damage to my personal property.
Ninja Teacher Limited is not liable for your personal safety – or any information provided to you regarding your personal safety.

Health and Medical Insurance

It is your responsibility to take out insurance at your own expense to cover all conceivable eventualities on your way to Vietnam, while you are in Vietnam and when you depart Vietnam, including but not limited to: coverage for illness; injuries of any kind; hospitalisation; med-evac; death; repatriation; personal liability; and personal possessions.
Ninja Teacher Limited is not responsible for: any aspect of your health, injury or death at any time prior to, during, or after completion of the TEFL program.

Travel Arrangements.

You are responsible for all transportation costs to and from Ninja Teacher and your accommodation.
You are responsible for all transportation costs to and from solo teaching lessons during weekday evenings and weekends.
You are responsible for arranging your own travel and Ninja Teacher is not responsible for any aspect of the travel arrangements you make.
Should you choose to use a travel service we recommend to you, we cannot be held responsible for any misfortune whatsoever that occurs as a consequence of using the service.

Visa

You understand that, while Ninja Teacher Limited will assist me with guidance on visa matters, you are responsible for obtaining an appropriate visa, where required, prior to entering the country or in the country.
You understand that the Ninja Teacher Limited cannot be held liable for your inability to secure a visa.
Should you fail to attend the program because of your inability to secure a visa to enter Vietnam, any money you have paid to the Ninja Teacher Limited will not be reimbursed.

Required Documents for Work Permits

You are responsible for obtaining all the appropriate documentation, and authenticating said documents, in order to obtain a work permit to teach legally.
Ninja Teacher Limited may provide advice on obtaining and authenticating documents required for work permit use based on the most up to date information available, but we are not responsible for incorrect information due to any errors, changes in law, differing school requirements or any other extenuating circumstances.
You understand that it is your responsibility to cooperate with your future employer to obtain a work permit, and Ninja Teacher Limited is not responsible for obtaining you a work permit.

Job Placement

Ninja Teacher Limited's job placement includes job coaching, ongoing advice, interview training, resume assistance, sending your resume to schools on your behalf, setting up interviews for you and working closely with you to secure a job offer.
Factors such as your active participation, the job market, schools’ hiring preferences, positions currently available, your enthusiasm, professionalism and performance in interviews will determine the exact salary and other job details you are offered.
We will do our best to accommodate specific job location requests, but cannot make any guarantees about where in the country you will secure a job.
Specifically, we cannot assist you with securing jobs in popular tourist destinations like Da Nang, Hoi An, Da Lat etc due to there being few teaching jobs in these locations. If you would like to try, we are happy to give you a list of jobs you can apply to on your own but we cannot provide full assistance for these locations.
You understand that if you do not remain flexible on location we have the right to cease our job placement assistance, in which case you can continue your job search independently with the job resources we provide.
We will do our best to meet your age request (kindergarten, primary school, high school) but this too cannot be guaranteed as it is subject to availability at the time and many schools requiring you to teach multiple age groups.
Salaries, job description and working hours are based on offers by schools and any information on our website or published content on potential earnings is not a guarantee of earnings.
You understand that if you are offered a job, our job placement assistance has been fulfilled. We can assist you with finding another job after completing a contract but if you turn down a job during the job search process, you will need to continue the job search with our list of schools on your own.
You understand that should you turn down an offer of a job, we have met our obligation and we are no longer obliged to look further for other job options.
You understand that if you refuse to attend an interview that has been set up for you, Ninja Teacher Limited reserves the right to end job assistance.
You will need to have legalized and original copies of your documents in order to go through the job process which you are responsible for obtaining. Without these we may not be able to continue the process until you have secured them.
It is clearly understood that you need to submit information such as CV, criminal background check, degree, TEFL certificate and / or other information needed in a timeous manner in order to facilitate job placement.
You understand that after the program, you will need to attend interviews and possibly perform demonstration classes at schools before being offered a position by schools. You must dress and act accordingly and perform such demo lessons to the best of your abilities as per the methods taught to you.
Any advice we give on document legalization for work permits and visas is based on our best understanding of the latest policies but we do not offer legal advice and cannot be held responsibility for documents not being accepted due to inaccuracies in our information or changes in policy.
We are unable to provide job placement assistance unless you have fully participated in and passed our program.
We reserve the right to refuse job placement assistance for students whose behavior in the program or behavior post-program is considered unprofessional.
You understand you will need to communicate with schools in a timely and professional manner during the job placement assistance process.
When attending job interviews, you agree to present yourself in a professional and courteous manner.
You understand that the final decision on whether a job is offered at a particular school is at the discretion of the school.
You understand that contracts are offered to you directly by schools, and that Ninja Teacher Limited is not involved in said contract.
You understand that the time it will take to secure employment depends on your active participation in the job placement assistance and start dates offered by schools. This may be as soon as a week after program completion but could be up to a month or more.
You understand that you need to budget living expenses for the time it takes to secure work plus a month of teaching before you receive your first salary.
We will aim to have employers conduct employment presentations in the last week of the program but these presentations taking place depends on the employers.

Advertising Material

You understand that the information contained in literature and advertising material is believed to be accurate, but you understand there may be errors, changes or omissions. It is your responsibility to contact Ninja Teacher Limited for periodic updates.

Correspondence

You agree that all pre-course communication should be conducted by email and text messenger platforms, and you will ensure that Ninja Teacher Limited has my current contact details.
You are responsible for keeping track of email communication from Ninja Teacher Limited prior to the course, and that you should check your “Spam” or other folders to ensure no emails are being incorrectly sorted.

Accommodation

You understand that accommodation is not included in the program fee, and while Ninja Teacher Limited offers housing recommendations and connections, it is your responsibility to book accommodation that will allow you to commute to, and be on time for classes.

Online TEFL Course

30 Day Money Back Guarantee

If you are unhappy with the course after enrolling you may contact Ninja Teacher Limited with an explanation of why you desire a refund within the first 30 days after enrollment and you’ll be issued a full refund.
Due to the nature of the course you will not be granted a refund if you have viewed more than 50% of the course video content.
A request for a refund received after the first 30 days after enrollment will not be granted under any circumstances.

Non-Refundable Payments:

All payments made to Ninja Teacher Limited after the 30 day money back guarantee period are non-refundable.
No refunds will be granted if you fail the course.
If you fail the course and would like to be reassessed, a $50 fee is required and you may resubmit up to three of your lesson plans in order to increase your grade enough to pass.

Payment Plan Conditions

By enrolling with the payment plan option you are committing to making all payments until the total balance has been paid.
All payments are required to be completed once the 30 day money back guarantee deadline has passed.
Not finishing the course, or any other reason, does not constitute a valid reason to cancel your remaining payments, after the 30 day money back guarantee has passed.
If you do not complete all payments you will not be issued your certificate, or if you have been issued your certificate, it will be cancelled and the ID will no longer be valid with employers.

Requirements To Enroll

Our online TEFL course is open for enrollment and completion for anyone who is fluent in English and would like to learn the skills and receive a certification to teach English as a foreign language.
If you should feel that the academic standards or level of English are too high, you may request a refund within the first 30 days as per the money-back guarantee.

Required Equipment:

● Laptop or computer

● Internet access

● Audio (to watch videos)

● Word processor or Google Docs for written assignments

● Video recording software/app (phone or laptop)

Requirements To Pass:

Enrolling and paying for the course does not guarantee you will earn your TEFL certification. This is an academic study course that is on par with a university level course and the same effort, work, studying and commitment will be necessary to pass.
The following academic criteria must be met in order to pass:
You must earn a 75% or higher on the course to pass.
All work should be written in your own words. Plagiarized work, including copy-pasting from internet resources, is an automatic fail.
Requirements for progression through lectures and modules include watching the videos fully and completing graded quizzes.
If you have watched less than 90% of a video you will not be able to progress to the next lecture.
Take notes while watching videos and reading through modules as it's important to remember and understand the content throughout the course in order to complete and pass quizzes and write your assignments. There is a lot of material to go through so don't expect to be able to easily skip back and locate answers in completed modules.
You will be required to take Module quizzes. Your average score on these quizzes will count for 10% of your grade.
You will be required to write assignments and record two videos. These will be submitted throughout the course and must be completed in order for you to get the most out of this training. Recall and reflection is important in learning the knowledge and skills you are building during this course. These assignments are 30% of your overall grade for the course. Please give us 7 business days to return to you feedback regarding your assignments, which will be emailed to you by your tutor or course instructor in the form of a Google Doc.
Lesson plan submissions will be required in order for us to ascertain whether you have developed this important skill that makes you a prepared and effective teacher. Your tutor will review your lesson plans and give you feedback to improve them. These 3 lesson plans constitute 60% of your grade. Please give us 5 business days to return to you feedback regarding your lesson plans, which will be in the same Google Doc as your assignment feedback.
If you fail the course and would like to be reassessed, a $50 fee is required and you may resubmit up to three of your lesson plans in order to increase your grade enough to pass.
If you appeal the grade given for a particular assignment, the internal moderator will be notified to examine the grading. If there are deemed to be inconsistencies in grading, the work will be remarked. If not, the above reassessment fee would apply if you request it. This can only be requested before the final grade is calculated.

TEFL Certificate:

Ninja Teacher Limited will deliver training and issue a TEFL certificate of 120 hours after the course has successfully been completed.
You must register for the course in your own name, complete the entire course yourself and proof of identity may be requested if any inconsistencies in your enrollment are found.
You should provide Ninja Teacher Limited with your full name when prompted for it, as shown on your passport, for your certificate. In cases where incorrect information is provided by you, a $50 reissuance fee will be required to acquire a new certificate with the correct information.
If you lose or want to replace your certificate for any reason a $50 reissuance fee is required.
Ninja Teacher Limited makes every effort to ensure the certificate issued is accepted for work visa/permit purposes in countries worldwide but final decisions are made by government authorities and Ninja Teacher Limited cannot be held responsible for non-acceptance due to policy changes or any other circumstances.
Ninja Teacher Limited collaborates with other TESOL / TEFL organizations and / or accreditation bodies in order to issue a recognized certification and these partners may change from those advertised on the website due to partnership relations, legal reasons, betterment of accreditation or any other unforeseen circumstances.

Trainer Support:

If you are having difficulty within any area of the course you should bring it up as soon as possible so that your trainer can help you get back on track.
Your trainer is available to answer questions through the course comments section, our community platform and email and will typically respond within 1 - 3 business days.
It may take up to 5 business days to return feedback regarding your assignments.

Job Support & Employment Disclaimer

While Ninja Teacher Academy has a solid track record of graduates securing employment, we cannot legally guarantee that you will secure a job using our certification, methods and resources as final decisions are made by employers and there are numerous factors outside of our control.
The Online TEFL Course includes a Career Readiness module that aims to prepare and empower you to search for and secure a job, by including a resume template, email templates to contact employers, a database of hundreds of jobs to apply for, and tips and advice for applying and securing a job.
It's important to note that different schools have additional hiring requirements, and additional qualifications such as a completed bachelor’s degree (in any subject) may be required by many countries to legally work. Come countries, such as Cambodia, do not require a degree. Several online teaching companies also do not require a degree.
Additionally, many countries designate certain nationalities as "Native English Speakers" or NESs as those who have a passport from either the United States of America, United Kingdom, Canada, Ireland, Australia, New Zealand or South Africa and NESs are preferred by many (and required by some) governments and schools. If you are not a native speaker with a passport from one of these countries then you may experience difficulties with employment.
This online TEFL course does not include facilitating and setting up interviews between you and schools by Ninja Teacher Limited as the vast majority of schools in Vietnam, Thailand, Cambodia, Indonesia etc only hire teachers already physically in the country. This means you need to fly to the country and conduct in-person interviews and demonstration classes in order to secure a job. Assisting you with this process if outside of the scope of this online course, so consider taking our in-person Vietnam TEFL Programs for full job placement assistance.

Media Consent:

You understand that Ninja Teacher Limited may use recorded videos or pictures, that include you and other program trainees from live online training sessions, in the course content, share them on social media platforms and / or use them on Ninja Teacher Limited’s website.
We will not share your name or contact details to ensure your privacy.

Complaints

You understand that if you are having difficulty within any area of the program, you should bring it up as soon as possible so that Ninja Teacher Limited can help you get back on track.
In the event you have a complaint of any kind, you should raise your concern with a Ninja Teacher team member who will make every effort to address the complaint with a genuine desire to resolve the matter.
If you remain dissatisfied, you have the right to raise your concern with the Director of Ninja Teacher. If no mutually acceptable agreement can be made, you can then choose whether to seek outside council.

Intellectual Property

All program content, materials, images, videos etc you are given access to during your training (unless other attribution is given) are the intellectual property of Ninja Teacher Limited. Any sharing, selling or use for monetary gain during and / or after the program is grounds for dismissal from the program and legal action may be taken. Using Ninja Teacher Limited’s program design and / or content within your own or another company is strictly prohibited.